1. Security of your Data

Releaf420.gr respects your personal data and applies Greek Law, which is formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legal and regulatory framework for the protection of personal data. Below we explain the information we collect and maintain, how this information is used, and the persons to whom we disclose it.

Releaf420.gr is committed to safeguarding your personal data and to take all appropriate measures for the safe keeping of your personal data. We have taken reasonable, natural and technical means to protect the information we collect in connection with our services. However, keep in mind that no website, information system or webcast is completely secure. In the event that we detect interception of your data, we undertake to inform you immediately of the extent and content of this malicious action.

This Privacy Policy is intended to inform you of various useful information, such as the data we collect, how we use the information we collect, your rights and how you can exercise it, with whom we share data, and how to resolve disputes. etc. For any issue you have regarding the Privacy Policy, you can contact the Data Protection Officer of releaf420.gr by email at info@releaf420.gr.

2. Data we collect

Releaf420.gr can collect information about you in a variety of ways, our goal is to collect the necessary data each time that is necessary for the purpose intended. Some of the data we collect is mandatory in order to be able to perform our purposes (eg sending the order), while the use of some other data is optional and you can request to be excluded from processing and / or collection.However, in case you choose to exclude some data from collection / processing we will not be able to offer you the full range of our services, while the quality of the services offered may decrease. Some of the data we collect are analyzed below:

  • Information about the fulfillment of your order: This data includes information such as name, surname, postal address, landline or mobile phone number, information that proves the payment you have made.
  • Information for creating your account: This data includes information such as first name, last name, mailing address, email, username, password.
  • Contact information: This information includes information such as your name, email, comments, questions and requests, reviews you have made about your purchases or our products.
  • Details of your interests and profile to receive personalized suggestions and offers: This data includes items such as products added to your cart, wish list, pages you visit, your age and hours you visit the page us.
  • Information about the use of releaf420.gr in order to improve the user experience, such as the points you clicked, the search terms you used and the way you scroll the pages.
  • Data we collect from other sources, such as information we collect when you interact with us through social media.
  • Information we collect when contacting the customer service center, where we may keep information about the call, your phone number, your name, the products you purchased, the reason why you contacted us and the advice we gave you.
  • Device details, such as your ip, device IDs, or information about the physical geographical location of your device. For example, when you use a geolocation service or application and you have given us your consent to the disclosure of your geographical location.
  • Also your image may be captured when you visit our physical store due to the use of CCTV cameras.

We collect some of the above data with the help of cookies that we place in the browser.

3. How we use the information we collect

The processing of your personal data is either a) necessary for the provision of our services, therefore it is mandatory, because otherwise we could not provide you with our services, or b) it is mandatory because required by applicable laws and regulations, or c ) is executed based on the legal interest of releaf420.gr and its counterparties. In case (c) the processing is done within the limits of the relevant legislation, as described below, it is not mandatory, and you can revoke your consent at any time or even object according to the sections "Your rights", "Dispute Resolution" and "Contact Us" described below.

Releaf420.gr uses the information it collects for the following purposes:

  • Completion of purchases: We use your information to prepare and ship your order, as well as to fulfill our relevant obligations, such as invoicing and the possibility of returns.
  • Create an account: To create an account on our website, we use personal information such as email and password.
  • Provision of personalized services: By collecting data on your preferences, we have the ability to provide you with product proposals that match your profile, as well as personalized offers. We can also offer you gifts and benefits that are unique to you, for example by using discount coupons.
  • Communications: In order to be able to communicate with you, but also to offer you improved communication services, we use data such as your contact information, questions you have asked in the past or products you have purchased.
  • Bid Updates: We use your personal information to send bidding updates which can sometimes be personalized. The update can be done via e-mail (newsletter), messages on mobile phone (sms / viber), push notification, social or other networks.
  • Improve and develop the systems and services we offer: For example, by identifying specific pages on our site where you have problems, we can fix those problems. In addition, we may ask you to participate in a satisfaction survey in order to better understand the quality of the services provided.
  • For the protection of our customers, our staff and our assets we may use closed circuit recording (cctv) systems for the purpose of preventing or detecting illegal activities.
  • For our compliance with National and Community legislation: For example, to be able to invoice you and retain invoicing data as required by tax law.
  • We use personal information for marketing actions, in order to inform our customers about our latest products and services and to personalize their experience. This information may be used for ads you see on other sites, including Facebook and Google.

4. Your rights

You have the following rights regarding your personal data:

  • Right of Access - Information: You have the right to obtain information about whether we process your data, what data we have collected, to whom we share it, the purpose of the processing and for how long we will keep it.
  • Right to correct inaccurate information: You have the right to ask us to correct information about you that is inaccurate or even to complete additional information. You can exercise this right yourself by logging in to your account and correcting the corresponding fields of your profile.
  • Restriction of processing right: You have the right to request that we restrict or even exclude the processing of your personal data.
  • Right of Deletion - Oblivion - Withdrawal of Consent: You have the right to request in writing that we delete your personal data, as long as there are no legal reasons that override your right (eg tax and commercial law). You also have the right to withdraw your consent to the processing of your data, without prejudice to the legality of the processing based on consent prior to its revocation.
  • Right not to take marketing actions: You have the right to request not to receive updates on marketing actions.

5. How you can exercise your rights

To exercise your above rights, you can submit a written request to the Data Protection Officer of releaf420.gr by email at info@releaf420.gr

Especially for your right not to take marketing actions, you can also send a relevant request to the email info@releaf420.gr or alternatively:

  1. in order not to receive promotional emails (newsletter) you can click on the relevant delete option from the relevant list in each newsletter,
  2. in order not to receive viber advertisements you can block Releaf420.gr through the viber application by selecting Unsubscribe,
  3. in order not to receive push notifications, you can select the relevant option from the browser you are using.

We inform you that for the protection of your personal data, we may ask you to verify your identity before proceeding with any request you submit to us. If you have authorized a third party to submit a request on your behalf, they will be asked to prove that they have your permission.

6. Answers to your requests

Releaf420.gr responds to all requests related to personal data within a maximum of one month. In case of extremely high workload or technical difficulty of response, releaf420.gr will inform you within the above period to receive an extension of an additional two months.

7. Data retention time

We retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or for compliance with other applicable laws and regulations regarding the mandatory retention of certain types of information. For example, we will keep the data for as long as you have an account at releaf420.gr. With regard to data relating to product markets, it is likely that we will retain them for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

8. With whom do we share the information we collect

Your absolutely necessary staff of releaf420.gr has access to your data, which is committed to maintaining confidentiality. Info@releaf420.gr does not share your personal information with third parties. However, we may disclose your information to our affiliates who provide transportation, advertising, statistics or research, communications, bidding and support for our website or marketing program and always in the manner described in this Privacy Policy. It is forbidden for our partners to use the above information or to disclose it for any purpose other than the provision of services on our behalf. In the event that our business is sold or transferred, we may transfer information we collect and store, including customer information, to any party involved in the sale or transfer. Finally, there is the case that info@releaf420.gr is obliged by law or on the basis of a court or through another competent authority to publish your personal information.

The above companies are committed to maintaining the confidentiality of your data and not to publish it to third parties without the permission of releaf420.gr, as well as to take appropriate security measures and comply with the legal framework for the protection of personal data, such as Regulation 979/2016 / EU.

9. Links to other sites

The releaf420.gr website may contain links to third party websites that it does not manage or control itself. We strive that the external links on our site follow the same high standards of protection of your personal data as releaf420.gr, however, we take no responsibility for the content, security or privacy practices of any third party site other than releaf420 .gr. To find out about the privacy policy of these sites you should read their respective privacy policies.

10. Dispute resolution

If you believe that we can not resolve issues that you have and believe that we infringe on any of your rights you can resort to the Electronic Dispute Resolution Platform as provided in Article 14 of Regulation 524/2013. More information can be found at https://ec.europa.eu/consumers/odr/. In addition, you can contact the Consumer Ombudsman at http://www.synigoroskatanaloti.gr/.

Finally, if you consider that we are violating your personal data, you have the right to address or file a complaint to the Personal Data Protection Authority (1-3 Kifissias, Athens, PC 11523 or by phone 2106475600, e-mail: contact @ dpa. gr).

The above does not limit the rights that both you and we have to resort to the competent courts.

11. Contact us

If you have questions or wish to exercise your rights regarding this Privacy Policy, you can contact the data protection officer of releaf420.gr by email at info@releaf420.gr.

12. Modifications to the privacy policy

Releaf420.gr reserves the right to modify this privacy policy. The recent amendment is always considered valid. You should check this policy regularly to stay up to date with the latest updates.

Cookies Policy

1. What are cookies?

Cookies are small text files that are stored in our browser during our internet browsing in order to identify and optimize for the most efficient operation of the various websites. Cookies do not damage users' computers or the files stored on them, nor do they give access to your computer documents or files. Also, cookies do not contain personal information or information, which will allow anyone to contact you by phone or email.The purpose of cookies at releaf420.gr is to store some useful information for your browsing, so that we can offer you an improved user experience, while cookies help us to improve the content of our website and our ads, according to preferences, as well as to measure the performance and traffic of releaf420.gr.

2. Why do we use Cookies?

At releaf420.gr we use cookies to manage the sessions, to improve our operation, the easy connection to your account, the display of personalized content, such as proposals and promotional material that best suits your interests. Cookies also help us analyze how visitors use our website, how they navigate and identify points that may be experiencing difficulties. Finally, with the use of cookies we can and do collect anonymous statistics to better understand the use of releaf420.gr, in order to improve its structure and content.

3. Cookie Categories

You can configure the settings of your browser to reject some or all cookies, except the necessary ones for the operation of releaf420.gr. Some functions of releaf420.gr are available only through the use of cookies, therefore if you choose to reject cookies it is possible that these functions will cease to be functional. At releaf420.gr there are the following categories of cookies:

  1. Necessary cookies
    The necessary cookies are required for the proper operation of releaf420.gr. Using these cookies you can browse releaf420.gr, log in to your account, complete your order and complete your online payment. Without these cookies releaf420.gr can not work and for this reason their deactivation with simultaneous use of releaf420.gr is not possible
  2. Performance cookies (statistics)
    Performance cookies are used to collect anonymous statistics, so that for example we know which pages our users visit most often and how these pages are used. This anonymous information is used exclusively to improve the operation of releaf420.gr.
  3. Functionality cookies (preferences)
    These cookies keep the user's preferences in order to improve the functionality of releaf420.gr. In this way the user's choices such as the user name, or language and the proposed way of displaying results are memorized, so that releaf420.gr provides improved functionality, personalized in your settings.
  4. Advertising cookies
    With advertising cookies we can and do display personalized ads according to your preferences and interests. This way we can send targeted newsletters and other promotional messages and offers in order to limit the messages you receive. We can also measure the effectiveness of our advertising actions so that we can continuously improve them.
  5. Google Cookies
    At releaf420.gr we use Google services to record traffic statistics as well as to display targeted ads. These cookies are governed by Google's privacy policy as described here.

4. Control of cookies

You can activate or revoke your consent to the use of cookies, as well as check or delete cookies.

5. Cookie Policy Modifications

Releaf420.gr reserves the right to modify this cookie policy. The recent amendment is always considered valid.