Return and / or replacement defective product policy - Commodity changes.

Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. In very rare cases, however, there is a case that one of these products wears out when it is sent to you or you receive a product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.


In case of request for cancellation of your order, within 14 days, we will refund you in full the money corresponding to the value of the order and the shipping costs.

The return of the product must be done within fourteen (14) calendar days from the date of receipt of the products.

Our company must return the money within 14 days of receiving the cancellation request. However, it may be delayed to return the money if you do not receive the products or the receipt for their return.

Refunds include shipping costs paid by the consumer for the purchase.

In case the products you have received have exceeded your expiration date, we fully refund the money corresponding to the value of the order and the shipping costs.

Returns are accepted only if the products are unused and in their original condition.

In case of using the product or altering their original packaging, the return is not accepted.

For your refund you must state the account in which you want the deposit to be made, the bank, the account holder as well as your order number regarding the refund. In case of transfer, the costs are borne by the customer.

Return receipts are required for returns and their return packaging will be in a box so that the product is not damaged.

In case of invoice issuance, the return must be made with a delivery note.

In case the return is not made within the period of (14) fourteen calendar days from the day of their receipt or some of the return conditions are not met, our company has the right not to accept the products back and not to proceed with their replacement.

In case the payment was made by credit card, the transaction will be canceled and his credit card will be updated accordingly.

Shipping costs for the return of products to our company are borne by the customer.

For the smooth refund process, it would be useful to contact us at 2410 255578.